30 Day Home Trial - Or Your Money Back
Unless you’re completely happy with your purchases, we can’t be either. That’s why we offer all our customers the Innovations Customer Guarantee. This guarantee means you can see, touch, and test each and every product for a full 30 days risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee? We’re proud of our quality and are sure you’ll be happy when you purchase from us. However, for extra peace of mind, all Innovations products (excluding personalised items) come with a generous 12 month quality assurance guarantee. Now that’s service!
Security
This Guarantee ensures that you never have to worry about credit card safety while shopping with Innovations online. We guarantee that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at with Innovations on the Internet.
Safe Technology
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
Still don't want to use your credit card on the Internet?
No problem.
Simply call 1300 303 303 to place your order during the following hours:
Monday - Friday: 6AM - 8PM (AEST)
Saturday - Sunday: 6AM - 6PM (AEST)
Mail your Order (no stamp required) to:
Innovations
Reply Paid 61233
FrenchsForest
NSW 2086
Fax your order to (02) 9004 4830, 24 hours a day.
You can download an order form here.
Alternatively visit our showroom located at:
431 Warringah Road
Frenchs Forest NSW
Opening Hours:
Monday - Friday: 9am - 5:30pm
Saturday: 9am - 3pm
Sundays: Closed
Returns
- Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excl delivery and insurance).
- A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
- Personalised items cannot be returned unless faulty.
Our Price Challenge
If you purchase any product from Innovations and then find the identical item advertised elsewhere at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days from date of purchase.
Interest Free Payments
Innovations are proud to offer easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months for selected items – even more for some computer products. In order to keep bringing you this convenient option, we will be introducing a small fee of $2.50 (GST inclusive) per product using interest-free payments effective 27th May 2008. This fee will be added to your first payment.
Warranty
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalized items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
Delivery
Please click here for more information on delivery.
Personalisation
Personalisation is free on selected items. Each product has a maximum amount of characters; please check each product. Personalisation will be applied to the quantity selected. To order multiple items with different personalisations, please add them to your cart one at a time.
Any personalised items added to your cart can be reviewed by selecting the review personalisation button in your cart.
Please allow 2 additional weeks for despatch of personalised items .
